OHSU Neurology: Clinic Manager Calls Me Back

I just got a call back from Jean an OSHU Neurology. I explained the difficulties I had with his office, as described in my previous post. He was apologetic but ultimately unhelpful. To summarize our conversation:

• OSHU Neurology does not take referrals from Primary Care Physicians, only from other Neurologists.
  
• He refused to give his manager's name and number, which I requested should I need to esclate the issue further.
  
• He apologised that his staff failed to tell me that I needed a referral from my Neurologist.
  
• I agreed that it was useful for a new neurologist to have the notes from an old doctor, so they don't have to start over. I mentioned, however, that all there was to know was my diagnosis and history of symptoms, which were provided. I only saw my old neuro Dr. Y once after diagnosis, and Dr. Y refused to do any more referrals.
  

So I have a new neurologist who won't take patients without the old neurologist's referral, and an old neurologist who refused to do a referral. How is that for focusing on the patient?
What would you do next?